Terms of Service

You must be at least 18 and have the legal capacity to enter into a contract. If you're using the Service on behalf of a company, label, or other organization, you confirm you have authority to bind it to these Terms, and “you” means both you personally and the organization.

You may not use the Service if you're subject to U.S. sanctions or are accessing the Service from a country that the U.S. prohibits.

Undertone is a tool for music-industry professionals — labels, scouts, managers, music supervisors — to help discover unsigned and emerging recording artists. The Service uses private discovery searches to produce a ranked list of artist candidates based on your taste profile and the verdicts you give over time. Discovery results are provided for your evaluation; they are not guarantees.

The Service provides artist names and broad descriptive information using publicly available artist information and Undertone's own research and methodology. The Service does not provide management, representative, or other private contact information, and it does not introduce you to any artist. Any contact you make with an artist or their representatives is your own action.

We may add, change, or remove features at any time. We do not warrant any specific uptime, speed, or accuracy.

A Non-Subscriber is anyone who does not personally hold a current, active seat on a Subscription — including colleagues, employees, contractors, or clients.

You agree not to:

• share your password, magic link, session, or any access credential with anyone, or let anyone else operate the Service through your account, even briefly, even with your supervision;
• screen-share, live-stream, mirror, or record the Service for any Non-Subscriber (limited redacted screenshots used inside your team are fine);
• systematically relay Discovery Outputs to Non-Subscribers — through shared channels, spreadsheets, newsletters, internal wikis, or any other persistent destination — in a way that effectively gives them the benefit of your Subscription;
• use automated logins, headless browsers, proxies, or other tooling that lets someone else consume runs through your account;
• operate the Service on behalf of a Non-Subscriber as a paid deliverable, unless that Non-Subscriber is your one declared engaging client and you remain the sole operator of the Service, exercising independent professional judgment;
• create multiple accounts to get around limits, waiting windows, free trials, or prior suspensions.

Travel and anomalous sessions.We understand that scouts and music-industry professionals travel constantly. Ordinary travel is expected and is not, on its own, treated as a sharing signal. We do investigate genuinely impossible patterns — for example, two active sessions at the same moment in places that can't both be you. Where we have grounds to investigate, we will usually contact you to confirm before taking action. You can email security@undertone.aiahead of unusual travel and we'll note your account.

Consequences. If you violate this Section, we may immediately suspend or terminate your account, terminate any related Subscriptions without refund, terminate access for any related Team Members, invoice you at our standard rates for unauthorized usage, and pursue any other available remedies.

Holding multiple seats is not sharing.For the avoidance of doubt, holding both a personal subscription and one or more team seats on the same authenticated account is not “sharing” under this Section. Each subscription and each seat are separately licensed. A single person may occupy multiple team seats across different Organizations simultaneously, either as a paid personal subscriber invited to a team or through Organization-funded team-only seats.

Team Subscriptions are how multiple people in the same organization use the Service. Each seat is for one named natural person. The account Owner is responsible for all activity by Members and for removing Members who depart or change roles.

Seats are reassignable but not shareable. You may move a seat from one Member to another by removing the prior Member (which immediately terminates their access) and inviting the new one. Two or more people may not share, rotate, or take turns on a single seat. There are no generic, role-based, group, kiosk, or floating seats.

Team seats and subscriber-backed access. A Member may access a team through their own paid personal Subscription or through an Organization-funded team-only seat. For Organization-funded seats, the Organization is the billing party and remains responsible for the conduct of every Member occupying those seats.

Observer seats.Observer seats are a non-billed seat class restricted to read access and commenting. Observers are bound by the same prohibitions as paid Members (Sections 3, 6, and 7). The Owner who invites an Observer remains responsible for that Observer's conduct, including any improper relay of Discovery Outputs to Non-Subscribers.

Plans, prices, and limits are shown on our pricing page. We may change them; price changes apply to your next renewal after we give you at least 30 days' notice by email.

Subscriptions are billed monthly in advance and renew automatically until you cancel. You can cancel at any time from your Settings; cancellation takes effect at the end of the current billing period. We do not refund partial months, unused runs, or downgrades. Payments are non-refundable except where required by law.

If a payment fails, we may suspend access; if it remains unpaid for a reasonable period, we may terminate the Subscription. Fees do not include taxes — you are responsible for sales tax, VAT, or similar where applicable.

Organization-funded seats.Where an Organization funds a Member's team seat, the Organization is the billing party. If the Organization stops paying, the Member receives a fourteen (14) day grace period during which they may add a personal payment method, move to subscriber-backed access, or arrange alternative funding before the seat is suspended.

Application-only tiers (such as Pipeline) are at our sole discretion. We may reject, condition, or revoke any application.

Initiating a chargeback without first contacting us in good faith is a breach of these Terms.

You agree to use the Service only for lawful purposes and in compliance with applicable law. You may not:

• reverse engineer, decompile, or attempt to derive the Service's source code, prompts, models, or methodology;
• probe, scan, or test the Service's security, or bypass any authentication or rate limit;
• interfere with or disrupt the Service or attempt to overwhelm its infrastructure;
• access the Service through bots, scrapers, or other automation;
• use the Service or its outputs to train, fine-tune, evaluate, or improve any AI or ML model, dataset, or embedding;
• use the Service to develop a competing product or service;
• sell, license, syndicate, publish, or otherwise commercially exploit Discovery Outputs except as permitted in Section 7;
• misrepresent yourself, your role, or your authority to bind any organization;
• circumvent any rate limit, search quota, waiting window, plan cap, or other technical control;
• fabricate or coordinate data with the intent of distorting the Service or another user's outputs.

“Discovery Outputs” means the artist suggestions, scores, notes, exports, and other information the Service produces for you. We grant you a limited, non-exclusive, non-transferable license to use Discovery Outputs inside your own A&R work — to inform signing decisions, internal reports to your employer or one engaging client at a time, and your personal record-keeping.

You may not:

• publish Discovery Outputs publicly in any form that functions as a competing discovery service;
• feed Discovery Outputs into any AI model, training pipeline, embedding store, or vector database;
• sell, license, syndicate, or commercially distribute Discovery Outputs;
• use Discovery Outputs to populate a competing product;
• systematically share Discovery Outputs with Non-Subscribers (see Section 3).

Discovery Outputs are AI-assisted and may be wrong. Information about artists — including signed status, genre, biographical detail, and any publicly visible handles — may be inaccurate, outdated, or fabricated by the underlying models. You are solely responsible for independently verifying any output before taking any commercial action. We make no representation that an artist candidate is in fact unsigned, available, interested, or signable.

The Service does not provide management, representative, or other private contact information.

Your taste profile, verdicts, notes, manual additions, and other inputs are yours. You grant us a worldwide, royalty-free license to host and process them solely as needed to operate the Service for you and, in de-identified and aggregated form, to improve the Service overall.

We do not train public AI models on your inputs. We do not use your taste profile, verdicts, or notes to train general-purpose AI models that we offer or release to third parties. We may use de-identified, aggregated insights internally to refine our methodology.

Undertone is not your agent, broker, finder, manager, or A&R representative, and does not represent any artist. We do not introduce you to artists. Any outreach you make to an artist or any third party is your own action.

We claim no commission, finder's fee, or other compensation on any deal, signing, contract, or arrangement you reach with any artist candidate found through the Service. Your Subscription fee is the only compensation we receive.

You may cancel at any time. We may suspend or terminate your account immediately if you breach these Terms (especially Sections 3 or 7), engage in fraud or chargeback abuse, or create legal risk for us or our other subscribers. We may also terminate for any reason with 30 days' notice; if we do, we will refund any prepaid fees for the period after termination.

On termination, your right to access the Service ends. We may delete your data after a reasonable period; see our Privacy Policy for details.

The Service is provided “as is” and “as available”, without warranty of any kind. We disclaim all implied warranties — including merchantability, fitness for a particular purpose, and non-infringement — to the maximum extent allowed by law. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that Discovery Outputs will be accurate, complete, current, or useful.

To the maximum extent allowed by law, our total liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of (a) what you paid us in the twelve (12) months before the claim, or (b) one hundred U.S. dollars ($100). We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or opportunity.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

Before bringing any formal claim, you agree to attempt good-faith informal resolution by emailing legal@undertone.ai. If we cannot resolve the dispute within thirty (30) days, either of us may proceed under the next paragraph.

Except for (a) claims for injunctive or equitable relief relating to intellectual property, account misuse, or Section 3, and (b) actions in small-claims court, any dispute arising out of or relating to the Service or these Terms will be resolved by binding arbitration in California. The arbitrator's decision is final.

You and Undertone agree to bring claims only in an individual capacity, and not as part of any class, consolidated, or representative proceeding.

You may opt out of these arbitration and class-waiver provisions by emailing legal@undertone.ai within thirty (30) days of first accepting these Terms.

We may update these Terms by posting a new version. Material changes will be communicated by email or in-product notice at least fourteen (14) days before they take effect. Continued use of the Service after the effective date means you accept. If you do not agree to a change, your remedy is to stop using the Service and cancel.

Reach us at:

• General — hello@undertone.ai
• Legal — legal@undertone.ai
• Security — security@undertone.ai
• Privacy — privacy@undertone.ai