Questions before you sign on.

Your personal workspace is yours alone — your taste profile, your pipeline, your verdicts. A team workspace is a shared lane where multiple Members search against a team taste profile and review findings together. The two never mix unless you explicitly promote a discovery from personal into the team.

No. Personal workspaces are permanent and private. Your verdicts, notes, and taste profile are never visible to any team you're on. If you switch organizations, your personal workspace travels with you — only your team seats change.

Yes. A single Undertone account can hold any number of team seats across different organizations simultaneously. The workspace switcher in the top bar is how you move between them.

The workspace you launch from. A search in your personal workspace uses your personal taste profile. A search in a team workspace uses the team's taste profile — built from the team's onboarding and the team's collective verdicts, not any individual Member's history.

Inbox is where new candidates land when any Member launches a team search. Active is the team's working list — artists the team is actually pursuing. Inbox keeps raw output from flooding the Active view; Members triage Inbox items and promote the keepers into Active.

Any Member can promote — pitching up is democratic. But only the Owner can move something out of Active (to Dismissed) or restore something from Dismissed. The senior call is final, the junior pitch is open.

When you open an artist for review, the row soft-locks to you for five minutes. Teammates see who's currently reviewing it. If two Members genuinely disagree, both verdicts are stored as an audit trail and the Owner decides.

Team dashboard searches have no waiting window, but the workspace handles one discovery search at a time so teammates do not collide. Org-funded Standard and Development Specialist seats use team-only quotas. Paid subscriber seats use that person's own monthly subscription allowance, plus any searches transferred by the Owner.

Either model is supported. A paid subscriber can be invited without extra org billing and brings their own plan allowance. Or the organization can fund a team-only Standard seat ($150/mo, 3 searches) or Development Specialist seat ($400/mo, 6 searches) for a named Member who does not need a personal workspace.

Yes. Every team workspace includes Observer seats — non-billed, read and comment only — for collaborators (managers, lawyers, label heads, sync supervisors) who need to see the pipeline without consuming search capacity. Observers can read and comment. They can't launch searches, set verdicts, or export.

Only the team Owner. Observers are invited by email; the Owner accepts responsibility for their conduct under the Terms of Service.

The seat returns to the Organization's pool — the Org can refill it with a new Member. The departing Member loses access to that team workspace immediately. Their personal subscription, personal workspace, and verdict history are untouched.

Yes. The Owner can transfer up to 50% of their monthly allowance to other Members of the same team, capped at 5 searches total for a Roster or Pipeline owner. Transferred searches are workspace-locked, expire at month-end, and come out of the Owner's monthly pool.

No. You get a 14-day grace period during which you can add your own payment method or arrange alternative funding with the Org. The seat doesn't disappear silently. After the grace period, the seat is suspended until billing resumes.

If an organization funds your access, it pays for its own Standard or Developer team seat independently. If you are already a paid subscriber, an organization can invite you as a subscriber-backed seat without adding org billing. Your personal workspace remains yours.

Yes, starting at Roster. Roster and private Pipeline include team dashboard ownership. Scout and Developer can join an existing team by invitation, but they cannot create or own the team dashboard.